Frequently Asked Questions

Can i travel out from one location and drop the vehicle off at another?

Yes. Charges may apply for some locations. Once we have received your booking we will call you to confirm locations and detail additional charges if they apply.

Do i need to provide my own fuel?

All vehicles are supplied with a full tank of fuel at the start of the hire. All vehicles must be returned with a full tank as supplied.

I booked a vehicle but didn't arrive to collect it. Will i still be charged?

No. No charge will be made for failing to pick up your rental vehicle.

What documents are required to Hire a Vehicle?

All drivers must be in possession of a full-unendorsed driver's license at the time of rental. (Certain minor endorsements may be acceptable, please call us prior to booking). All drivers must have held a full driver's license for at least 12 months prior to hiring a car with Pixo Rentals and must present themselves with their full-unendorsed driver's license at the pick up location at the time of rental. Holders of US, Canadian, Australian and All EU member states are NOT required to supply an International Driving License (IDL). An International Driving License (IDL) is required if your national driver's license is not in Roman script. International driver's licenses MUST BE accompanied by the original domestic license of the driver. (This is clearly stated on the international license).

What happens if the vehicle breaks down?

In the very unlikely event of a breakdown help is never far away. You are covered by 24hour AA Roadside assistance insurance. Details of this service will be provided in the rental agreement wallet you receive on arrival.

What happens when i book online?

When you book online you will receive your booking number. You will automatically receive an e-mail to the address you have supplied outlining your booking details. When you create a booking a secure confirmation is sent to the Pixo Rental Reservation Centre. The rental is then added to the system and the Van is made available for hire. Please ensure that you complete the Booking Form in Full, (paying particular attention when noting your E-mail address), and that you have ensured that you are aware of the costs involved. When you arrive at the rental desk at the required location you will sign a rental agreement, pay the balance of your hire and any local charges or additional costs, be taken to your vehicle and then be given any instruction on the vehicle as may be required. Once you have started to drive the car you are liable for any accidents, damage or other costs incurred until the vehicle is safely returned to the dropoff location.

What if i get a traffic violation while in possession of a rented vehicle?

If you get a traffic violation while in possession of a Pixo Rentals vehicle please advise our staff on return.

What's the minimum age i can rent a vehicle from Pixo Rental?

The minimum age to rent a vehicle is 25 years and drivers must have held a full driver's licence for at least 12 months prior to hiring a car.

Who do i contact if i have any questions after i'v rented the vehicle?

Full contact details are on your rental documentation. You can e-mail us or call us quoting your name and your booking or rental agreement number.